Wantitall slow order fulfillment

I placed an order with Wantitall on the 30th June. Today, one month later, I’m still waiting for the order to be delivered. The order had to ship from the US, so I expected it to take longer than usual, but I didn’t expect it to take longer than a month! I got a notification 5 days ago, saying that the order had arrived at the Wantitall warehouse. When I followed up yesterday as to the status of the order, I was told that the “order has been delivered to our warehouse we are just waiting for it to be booked in and assigned then it will be dispatched”. It has been lying at the warehouse for 5 days, after it took 3 and a half weeks to get there, and today, 5 days later it still has not even been booked in or assigned at the warehouse! I understand that Wantitall is operating with skeleton staff due to COVID, but to not have even booked the order into the warehouse 5 days after it arrived at the warehouse is simply inexcusable. I rep**** to the Wantitall feedback, saying that I’d like the ticket to be escalated. I’ve followed up twice since then and have not had any feedback since. I’ve also spoken to the customer service lady at ParcelNinja (who handles Wantitall’s warehousing and fulfillment according to Wantitall’s website), but that also didn’t get me any further answers. Not happy!