wantitall? no thanks

I ordered a Rose Gold pocket watch from Wantitall, and waited eagerly for it to arrive. Eventually it arrived and unfortunately it was regular gold. I took photos and emailed them to wantitall to request they collect the item and provide the requested rose gold instead. No one from the complaints department came back to me, even after multiple attempts to phone and speak to someone. When I did get through, those I spoke to told me they can't assist and that I must to speak the person in complaints. I told them that the person in complaints doesn't answer the phone or emails - to which i was told to be patient because she is busy and working alone... Nevertheless, I persisted and after multiple back and forths was told the item must be collected and sent back to the supplier before the correct item can be ordered - so for their mistake, I must wait for over 30 days? Anyway, I did as they requested, and with continued issues with the couriers and poor communication from wantitall, I finally received the corrected item - or so I thought. The front of the watch appears rose gold while the back cover is clearly regular gold. However, having ordered the item and waited nearly 2 months - I am officially out of steam and can't be bothered to try correct it for a second time. I have lodged my complaint with them but will not wait with baited breath for a response or apology or any form of compensation for a second incorrect order.