Wantitall are Takealot wannabees but service is the worst I have encountered in any online shopping experience.

Placed order on 16th March 2020 for face masks prior to Covid 19 lockdown. 6th April followed up as these are essential items. Advised delayed due to lockdown. Followed up. 28th April. Quote - "We are hoping (goods) will be released by the first of the coming month". 15th May (following month) - no response so requested a full refund. 20th May - no response. 4th June - requested response again and threatened legal action. 5th June. Quote. "Unfortunately, this shipment has not been shipped, we are hoping to get more feedback by next week Thursday." To date, no response. Throughout this period, no phone lines to Wantitall are operating. The message claims this is due to lockdown which does not make sense as Wantitall are an internet based company and 1000s of other companies without the same infrastructure as an internet based company have easily adjusted operations to work under restrictions i.e from home etc. Each time they respond to any complaint email, they promptly close the ticket as 'resolved' (automated message). This is infuriating. Wantitall appears to be a 'tin-pot' company trying to **** people into believing that they are the next 'Amazon' or 'Takealot'. Dont purchase from them if you want to be assured of receiving your goods!