very poor service and attitude from wantitall customer care

order number *** ordered an item on the 24th of December 2019. Received one email since then showing me timeline of parcel. The customer care are probably the rudest people i have ever dealt with. They dont listen to what you have to say and they cut you off mid sentence whenever you try and get your point across so you dont get any headway whenever you call in . if you email your complaint, you will get a response that they spoke to you over the phone and this query is now closed. They took my payment 2 days after i placed the order which was approximately the 26th of December 2019. It is now the 28th of January 2020 and still no feedback from the retail site. A few weeks back they told me that the item is in the country and will be despatched within the week. Today they say that the item is under invesigation and theres no telling how long it would take. if they told me that this package would take 3 months, i would glady accept that feedback but they say nothing. if you call in and ask why dont they update via email, they say its not possible. When you ask as to how much longer this parcel will take, they say they dont know.They wont commit to a timeline and they wont bother updating you via email but they got their money. Their attitude over the phone is one of , " you should be grateful we even answered the phone let alone giving you answers". The only remedy is to request a refund as they dont care if you get your parcel or not.