Unacceptable service from Wantitall

I have been battling to get the items I purchased from them first week of December 2019. I have been battling with ther courier company Fast n Furious to deliver my parcel at my home address on or after the time I stipulated. After many problems and promises I still have not received my parcel. Every time I raise an issue about this with Wantitall at *** I receive the response below: Quote Your ticket - FW: Your WantItAll Order : *** - has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Sincerely, WantItAll Support Team Unquote

Yesterday I decided to address my issue and complaint with their order department at ***. In my email I requested that some in Wantitall address and resolve my issue. Well guess what I received a response back from their enquires email address with the same message as above. Namely: Quote Your ticket - FW: Your WantItAll Order : *** - has been closed.

We hope that the ticket was resolved to your satisfaction. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Sincerely, WantItAll Support Team Unquote

My issue has NOT been resolved. This is an example of extremely poor customer service and brushing the customer off. Since the 3rd of Janaury 2020 I have received emails with three different waybill numbers. The first one was the one Wantitall sent me. The third one had a message that I had requested an address change to an address in Milpark. I did not make any such request. I have been communicating via email with a person in Wantitall enquires and all this person does is send email to a person at Fast n Furious. I have even phoned Wantitall and the lady I spoke to went and spoke to her colleague that I have been communicating with. She returned to say her colleague was on the phone with the courier.

On Friday 10 January 2020 at 1115 I received a phone call from the courier's driver saying he is at my house despite me having communicated to bot Wantitall and Fast n Furious that the delivery must be made on or after 1530. When I asked their driver why he was there at my house, if it was my house, after I had specifically stipulated 1530. After telling him this was unacceptable he put the phone down in my ear. Wantitall have advised that the courier said the following: * My delivery address is incorrect * They are unable to get hold of me * I have moved houses * I have changed my delivery address

Despite me sending a Google map to both Wantitall and Fast n Furious they still cannot deliver.

After this issue with the driver I phoned Wantitall as mentioned earlier. I subsequently received an email promising delivery Friday afternoon which never happened. Yesterday morning I received a call from a Fast n Furious lady who said their driver would deliver yesterday morning. I advised that I was not at home and would be back at 1200. Subsequent to this I received another call from said lady who asked if the delivery could be rescheduled for before 1000 this morning (Sunday), I said fine. Well delivery has not happended and I have not received the promised call from their driver.

I addressed my email yesterday to Wantitall's orders department wherein I requested that someone in their management look into this. I attached the emails that I have received from both Wantitall and Fast n Furious. Their enquires department responded and as with my previous emails they have closed the ticket they opened as resolved.

This is completely unaccep-table. Yesterday I made a request for a Wantitall manager to look into this. I expected a response from their Order department not enquires department. Based on the response I have received I now demand that a senior Wantitall manager investigates this, personally contacts me by phone and ensures that I receive my parcel. I expect said manager to revue all the emails I attached to my email to their order department, and explain why Enquires responded and not Orders. I also expect there to be consequences for this mess.

Simple apologies are not acceptable to me as I have had enough of them since the 3rd of January 20202