JB
Jakkie B

1 reviews | Active since Sept 2018

01 Sept 2018, 15:04

Poor on-time delivery & customer service

This was my very last on-line purchase especially when the item required is not a item that is stocked locally in South Africa. Wantitall, like most other on-line sales companies, does not live up to there promises regarding the promised delivery dats. In terms of theire promised delivery time they hugely over sell and extremely under perform. The lefthand don’t seem to know what the righthand is doing and don’t take your calls and then follow-up later with a “sorry we are only responding now” email with empty promises! Wanitlall hide behind delays at Customs to clear the items, then the new courier service that is not performing Aramax and they supply the tracking number the courier system shows the item deliverded at Wanitall. Then they tell me the courier is DHL and DHL is waiting theire payment and so the lies carries on. I placed the order 20 July and received the item on 28 August Wantitall promised 7 – 15 working days delivery.

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