Poor communication and response to error on order

I ordered a product via Wanitall on the 10th of April. My product arrived the 4th of May. I opened it the 5th of May and realized it was not what I ordered. I immediately phoned the number listed on their web page and was told I need to send an e-mail. I send one to their Enquiries Department and was told someone from their returns department will contact me soon. That was on the 14th of May. NO ONE has contacted me and NO ONE is rectifying this error. I phoned several times and was told the couriers will be at my house on Tuesday, 19th May, to give me my correct parcel and take the wrong one. No one has been here. I phoned again and the person seemed helpless as to what to do. I wrote another e-mail to the Returns Department but no one answered me. I explained numerous times that this is urgent as my order is a gift to someone and that I need my correct product before end of this month.<br> <br> I will appreciate it if someone can please take action and get my correct product to me. I am very disappointed at the service I am getting from Wantitall. Please rectify this problem and please communicate with the client.