Phone cover clearing customs for almost a month now, queries ignored and promised delivery date missed

Hi ordered a J5 Pro phone cover on 12 October. It was delayed and I received close to no feedback when I emailed their orders email. On 2 November when I asked them to cancel my order because of lack of feedback I was told that the order is already enroute and I will have it by 8 November. Nothing happened. I followed up again NUMEROUS times and I only get a mail back stating it is clearing customs and it usually takes 2-3 days. Needless to say that I have been getting these mails still and no real update about what is happening with my order. Customer service is non-existent. All I want is TRUE feedback! Order number is **********