Late order and zero service

<p>I have ordered a parcel from them on 08.07. Their policy states 7-15 working days. </p> <p>Item has been sitting in their warehouse for almost a week and there is zero urgency to deliver. Had multiple promises from three of their employees including the manager (Sally) only for each if them to be broken. </p> <p>Now their tracking reflects as delivered to customer but I still have nothing.</p> <p>Word of caution, if you have money to throw away go ahead and order through them.</p>