Customer Service: Not bad at all...

I see A Lot of negative reviews about WIA on here. And I thought I just want to share My experience with them recently.

First-off, to be fair, I have only ever ordered "from" them via Makro a few years ago (it was weird: at checkout I was taken to a WIA interface to complete the transaction...). And I received my items in good time and order.

BUT, recently, a friend who is a girl sent me a posting about a 3Tb 2.5" HDD they have on their site for ~R725. I got carried away in the excitement of the insane find, and, stupidly, allowed myself to believe this is possible. So, I placed an order for two quickly, and went through the process of paying for the items. Only upon completion of the process I actually LOOK at the posting, and notice it ends with "..., case".

Oh ****... I just paid WAY too much for an 2.5" enclosure...

So, I fire of an e-mail to them stating that I was a prat, and please, refund me monies? A short while later a lady, Nyanda, phones me: I Do realize I am only buying an enclosure, right? At this point I confess my stupidity, she says no worries, and she reverses the transaction. Within two days I had me money back.

So, yeah, like many import-based stores, the listings can be misleading. And one has to kinda read between the lines... And often allow Much More time for delivery than one would expect from, I.E.: TA.

But, I must say, I was impressed. By their foresight on the matter, and the quickness of their response.

Now, if only the R/$ was not completely shot, I might have considered actually Buying from them...