Poor Client Services

I ordered Vellies online on the 31/7/2019, i asked on the 31/7/2019 for a change in size from an 9 to an 8. I wasnt answered until the 5th of August. I ask when delivery will take place yet again, as delivery is suppose to be between 7-10 days as its a present for a 16th Birthday on 16th of August. I was informed of the tracking number on 15th of August at 17:58. We stay in Vryburg, till date on Saturday 17th of August i have not received the Vellies and had to buy an alternative gift. I will most definitely never buy from Wanderlust and awaiting the Vellies to see the quality.

There is no number to phone and the reply on my mails is not even what i have asked. The answers is vague, i ask when i could expect a delivery, the answer was: the orders will be going out this week.