Horrible Customer Service

I have been trying to get hold of you for some time now. Your website clearly states the delivery timeframe which you have not adhered to further to that you are unreachable and do not return my calls. No notification that delivery is running late, just no communication. Further to this after making payment there was ********** activity on my card which had a result of a further R6000.00 loss. Now I know that this is probably not the fault of Wanderlust, but I have to say from looking forward to spoil my wife on her Birthday to a very unpleasant experience with Wanderlust. Even after sending a text to you that I am unhappy you reply and instruct me to send you, yet another mail. I would surely make contact with the client. Just another indication of your horrible client service. Till today I have no idea if I am going to receive the goods I ordered. Now after weeks of trying to get hold of you, you respond by saying yet another 10 days before my order is shipped.

Is it really your clients obligation to call and ask and beg to get some sort of response out of you?