NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Wanatu
How is Wanatu rated on Hellopeter?
Hellopeter has tracked Wanatu across 12 reviews. Wanatu hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Wanatu? Write a review to help others decide.
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2022
Formal Complaint – Serious Safety Concern and Lack of Response
Good day Wannatu Management, I would like to formally lodge a complaint regarding a very concerning incident involving my daughter on Saturday in Silver Lakes, Pretoria. Immediately after my daughter entered the Wannatu vehicle, the driver marked the trip as completed, before the journey had even started. Fortunately, I noticed this immediately and contacted my daughter, instructing her to get out of the vehicle at the security gate, as I was no longer able to track her journey through the app. I made this decision purely out of concern for her safety. I immediately contacted the Wannatu Control Room to report the incident. When a representative called me back, he informed me that nobody was in the vehicle. I had to explain the situation again and clarify that I had personally instructed my daughter to exit the vehicle for her own safety. Since Saturday, I have made several attempts to obtain feedback from Wannatu management, without any success. To make matters worse, I was charged for a trip that was never completed, and I have still not received a refund. I find this situation extremely concerning and unacceptable, particularly as Wannatu is a transport service that parents trust with the safety of their children. I would appreciate an urgent response from management addressing the following: Why did the driver complete the trip before it had even started? What action has been taken regarding this serious safety concern? Why have my repeated requests for feedback been ignored? When can I expect a full refund for the trip? As a parent, I expect the safety of my child to be treated as an absolute priority. The lack of communication and accountability following this incident is extremely disappointing. I trust that Wannatu management will treat this complaint with the seriousness it deserves and provide urgent feedback. Kind regards, Corolene Coetsee
1 reviews | Active since May 2022
Formal Complaint – Serious Safety Concern and Lack of Response
Good day Wannatu Management, I would like to formally lodge a complaint regarding a very concerning incident involving my daughter on Saturday in Silver Lakes, Pretoria. Immediately after my daughter entered the Wannatu vehicle, the driver marked the trip as completed, before the journey had even started. Fortunately, I noticed this immediately and contacted my daughter, instructing her to get out of the vehicle at the security gate, as I was no longer able to track her journey through the app. I made this decision purely out of concern for her safety. I immediately contacted the Wannatu Control Room to report the incident. When a representative called me back, he informed me that nobody was in the vehicle. I had to explain the situation again and clarify that I had personally instructed my daughter to exit the vehicle for her own safety. Since Saturday, I have made several attempts to obtain feedback from Wannatu management, without any success. To make matters worse, I was charged for a trip that was never completed, and I have still not received a refund. I find this situation extremely concerning and unacceptable, particularly as Wannatu is a transport service that parents trust with the safety of their children. I would appreciate an urgent response from management addressing the following: Why did the driver complete the trip before it had even started? What action has been taken regarding this serious safety concern? Why have my repeated requests for feedback been ignored? When can I expect a full refund for the trip? As a parent, I expect the safety of my child to be treated as an absolute priority. The lack of communication and accountability following this incident is extremely disappointing. I trust that Wannatu management will treat this complaint with the seriousness it deserves and provide urgent feedback. Kind regards, Corolene Coetsee
1 reviews | Active since Sept 2012
WANATU - No accountability at all
In December 2025, my son was involved in a collision caused by your driver, who turned directly in front of his oncoming vehicle. While we are grateful that there were no serious injuries, his vehicle was declared a total write‑off. This has created significant disruption, as he relies on his vehicle for work and daily responsibilities. What has been most disappointing is the complete lack of communication and empathy from WANATU following the incident. At no point did anyone from your company reach out to check on his wellbeing or acknowledge the seriousness of the situation. After submitting an email with witness statements, we received no response until I made several follow‑up phone calls. Even then, the reply was dismissive and limited to “work through your insurance,” with no concern shown for the impact this has had on my son. This level of indifference reflects poorly on the values and professionalism of your organisation. As a company operating vehicles on public roads, one would expect a far higher standard of accountability, communication, and basic human decency.
1 reviews | Active since Sept 2012
WANATU - No accountability at all
In December 2025, my son was involved in a collision caused by your driver, who turned directly in front of his oncoming vehicle. While we are grateful that there were no serious injuries, his vehicle was declared a total write‑off. This has created significant disruption, as he relies on his vehicle for work and daily responsibilities. What has been most disappointing is the complete lack of communication and empathy from WANATU following the incident. At no point did anyone from your company reach out to check on his wellbeing or acknowledge the seriousness of the situation. After submitting an email with witness statements, we received no response until I made several follow‑up phone calls. Even then, the reply was dismissive and limited to “work through your insurance,” with no concern shown for the impact this has had on my son. This level of indifference reflects poorly on the values and professionalism of your organisation. As a company operating vehicles on public roads, one would expect a far higher standard of accountability, communication, and basic human decency.