NPS Score
-100
Recommended: Unlikely
Oct '26 - Oct '26
Frequently Asked Questions About Walvis bay fisheries
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Recent reviews (1)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2017
NO CUSTOMER SERVICE FROM OWNER
I am a pensioner and went to Walvis bay fisheries in OLD Paarl Road Protea heights Brackenfell on Wednesday 23 Sept 2026 to buy a pensioner parcel and 3 fishcakes which was R103. I paid with my fnb credit card by tapping with my phone on their handheld device with an older lady light of complexion.She looked at her devi e for a while and said I must tap again as it did not ho through.I showed her it did go through on my phone but she did not want to give my food before I tapped again which I did and it went through again.On Monday 28 September I went back to that lady but she said I must speak to lady in charge who is a younger lady light in complexion with name of Mary Anne which was very nice and helpful but could not find anything on her device.I then showed her my phone showing two transactions one minute apart and said they can even check their video footage if they are disputing it but I then saw it was still pending on my phone and told her I will come back o ce it showed process.On Tuesday 29 September both transactions showed process and money deducted twice for one purchase.I went back and she phoned the owner who spoke to me on the phone saying he cannot do anything as he lost money in the past.I told him that I showed everything to lady in charge Mary Anne but he said he is driving and will first sort it out with the bank.I left my *** with Mary Anne on his request but ul till now he never bothered to refund me.For me as a pensioner every cent means a lot.I drove there 3 times but in vain.I will never go to Walvis bay fisheries again which is very sad but I just wonder with how many other people they do this and collect double payment for o e purchase.Some people dont even notice this.I consider this as VERY POOR CUSTOMER SERVICE as I am sure that to refund me or even offer me another parcel for my money won't make them poor but nothing. I am also sure they won't miss any bussiness from one pensioner but I hope other people see this and decide for themselves if they want to take a chance to pay twice gor one purchase and not be refunded. VERY VERY SAD.
1 reviews | Active since Jul 2017
NO CUSTOMER SERVICE FROM OWNER
I am a pensioner and went to Walvis bay fisheries in OLD Paarl Road Protea heights Brackenfell on Wednesday 23 Sept 2026 to buy a pensioner parcel and 3 fishcakes which was R103. I paid with my fnb credit card by tapping with my phone on their handheld device with an older lady light of complexion.She looked at her devi e for a while and said I must tap again as it did not ho through.I showed her it did go through on my phone but she did not want to give my food before I tapped again which I did and it went through again.On Monday 28 September I went back to that lady but she said I must speak to lady in charge who is a younger lady light in complexion with name of Mary Anne which was very nice and helpful but could not find anything on her device.I then showed her my phone showing two transactions one minute apart and said they can even check their video footage if they are disputing it but I then saw it was still pending on my phone and told her I will come back o ce it showed process.On Tuesday 29 September both transactions showed process and money deducted twice for one purchase.I went back and she phoned the owner who spoke to me on the phone saying he cannot do anything as he lost money in the past.I told him that I showed everything to lady in charge Mary Anne but he said he is driving and will first sort it out with the bank.I left my *** with Mary Anne on his request but ul till now he never bothered to refund me.For me as a pensioner every cent means a lot.I drove there 3 times but in vain.I will never go to Walvis bay fisheries again which is very sad but I just wonder with how many other people they do this and collect double payment for o e purchase.Some people dont even notice this.I consider this as VERY POOR CUSTOMER SERVICE as I am sure that to refund me or even offer me another parcel for my money won't make them poor but nothing. I am also sure they won't miss any bussiness from one pensioner but I hope other people see this and decide for themselves if they want to take a chance to pay twice gor one purchase and not be refunded. VERY VERY SAD.