Worst customer service

I ordered stationery on the Karri app (Rivonia Primary school), I spoke to a back to school consultant yesterday (11 January 2021) and I was told that the order is out on delivery to be delivered to Waltons Fourways. It was not delivered.

I just called again and I’ve been told by a lady in the furniture department that the order does not even have a waybill.

I’ve been calling your back to school department and the phone just rings unanswered, I finally got through to Vannessa but she cannot give me any answers, I've been on the line for 35 minutes going back and forth with her, being placed on hold and still no answer on when the order will be delivered.

I want to cancel this order and buy my stationery elsewhere but no one seems to be able to assist with that either!

Schools opened yesterday on the 12th of January and my child does not have stationery and I cannot even update the school on when the stationery will be received! Can someone please just help me with a cancellation at least!