nN
nekrichamolenaar N
1 reviews | Active since May 2016
07 Jan 2021, 20:41
WORST CUSTOMER SERVICE!!
Please don't support them. Shop with trusted suppliers. You will either wait forever for an order that won't even be complete. Or you will struggle to get a refund. Not even to mention the poor communication, lack of customer service. They owe me quite an amount, which should have been refunded yesterday, still nothing. I don't get replies via email, on the phone they keep transfering me from one person to the next and on facebook they only have one message to reply, which seems like a freaking automated response.
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Replies (1)
Waltons Stationery's replyOfficial
13 Jan 2021, 15:29Hi Nericha
Very sorry for the poor experience- there is no excuse in letting down our customers.
We are committed to ensure that your refund takes place and is received ASAP. I have sent you a direct mail this regard.
I have also asked for some detail around the poor service you received so we can ensure this does not happen again in the future.
Sorry again
Very sorry for the poor experience- there is no excuse in letting down our customers.
We are committed to ensure that your refund takes place and is received ASAP. I have sent you a direct mail this regard.
I have also asked for some detail around the poor service you received so we can ensure this does not happen again in the future.
Sorry again
Waltons Stationery's reply13 Jan 2021, 15:29
Official
Hi Nericha
Very sorry for the poor experience- there is no excuse in letting down our customers.
We are committed to ensure that your refund takes place and is received ASAP. I have sent you a direct mail this regard.
I have also asked for some detail around the poor service you received so we can ensure this does not happen again in the future.
Sorry again
Very sorry for the poor experience- there is no excuse in letting down our customers.
We are committed to ensure that your refund takes place and is received ASAP. I have sent you a direct mail this regard.
I have also asked for some detail around the poor service you received so we can ensure this does not happen again in the future.
Sorry again