1 reviews | Active since Sept 2016
Worse Service EVER!!! Unprofessional
<p>I placed an order for our company last month with a lady called Marcie at Waltons Cape Town. On COD we were told that the other two items on the order was out of stock and we will receive it by the friday - two days later. I phoned again and I was told that it was a back order and that my issue was being resolved and deliver would be done soon. Ive been waiting now for almost a month and nothing has been done to resolve this issue. Ive never had such bad customer service. The consultants dealing with the clients are unprofessional, as they cannot take accountability for their actions. I've wasted to much time and money phoning them numerous times, then being transfered from one person to the next with no positive outcomes.</p>
Good afternoon Ian,
I tried contacting you telephonically but was told that you're unavailable until 4pm.
Ian, we appreciate the time you have taken to inform us of the poor service that you received.
Every effort is made to ensure that our customers are assisted by professional and passionate consultants, who live our company values. We are disappointed that we have not been able to meet your expectations.
Furthermore, the service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. I assure you we will investigate and resolve this matter immediately.
Kind regards,
Lesley Kurucz
Waltons Customer Care
***
Good afternoon Ian,
I tried contacting you telephonically but was told that you're unavailable until 4pm.
Ian, we appreciate the time you have taken to inform us of the poor service that you received.
Every effort is made to ensure that our customers are assisted by professional and passionate consultants, who live our company values. We are disappointed that we have not been able to meet your expectations.
Furthermore, the service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. I assure you we will investigate and resolve this matter immediately.
Kind regards,
Lesley Kurucz
Waltons Customer Care
***