Week 3 and still no delivery :( Stationery won't arrive in time for school!

Item: Waltons Stationery
Rating: 1
Author: Lorren M

@BidvestWaltons This is the worst service ever....I have not yet received my ordered and paid for stationery. The enquiry details on the online invoice have been removed and the dates for collection keep changing. It was initially today, 10th Jan 2025 and now it's the 14th Jan 2025, a day before school starts...REALLLYYYY. When i called Willowbridge branch, the pick up point the person answering, Megan was so rude. I will be calling back and I'm hoping to speak to someone else. My order was placed on the 27th Dec 2024. I want to cancel my order and get my money back as I cannot wait for a day before school starts to sort out my children and their stationery. I placed my order on the 27th December 2024 and when calling and speaking to Megan @BidvestWaltons at Willowbridge who was so rude and abrupt i have just given up!!!

Helpful (0)

Replies (1)

Waltons Stationery's replyOfficial

13 Jan 2025, 09:53

Dear Lorren,

Thank you for bringing these issues to our attention regarding your order placed on 27 December 2024. We sincerely apologise for the continuously changing collection dates, the poor service experience at our Willowbridge branch, and the removal of enquiry details from your online invoice.

We understand your urgency given school starts on 15 January, and the stress this is causing you and your children. We have logged a priority ticket regarding your order status and the service issues you've experienced. You will receive a ticket number shortly which you can reference in any future communications about this matter.

We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.

Waltons Stationery's reply13 Jan 2025, 09:53

Official

Dear Lorren,

We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.