Waltons WAKE UP

Hi, Last year I placed an online order with Bidvest Waltons Back2School, after much frustration, phone calls to numerous to remember, Twitter and FaceBook messages, my granddaughters received their boxes of books two weeks into the first term. This year we tried to pre-empt this shoddy delivery service and paid the R85.00 to deliver in the Gardens area - Mount Nelson Hotel.

Placed order on 16 November 1****m49secs immediate payment via EFT delivery time 3-4 working days. 16 November was a Friday so I expected delivery by at least 21st November. 12 December started the phonathon was promised delivery by 18th December. 18 December phoned to query none delivery was told that order number did not exist. 19 December phoned as there was no call received by myself as promised by Customer Care ;- spoke to Lindsay 10h24 gave my order reference she said she would look into the matter. 20 December 14h24 ;-spoke to Saylin(?) told me best to contact Brandon Erasmus as he deals with online Back2School orders, she gave me his email address. I emailed Brandon - still waiting notification of receipt of mail, notification of action taken regarding the none delivery of paid order. 21 December 12h57 spoke to Wendy @ 13h04 who put me through to Pamela who gave me Brandon's direct number - no reply 28 December phone ********** 100 spoke to Steve, we became very friendly with the amount of times I have phone recognises my voice now - simone was not at work so put me through to Alison - no reply. Alison phoned and said that one of the items was not in stock , told her to put it on back order and send the boxes. 03 January 09h45, speak to Simone, she helped with problems 2017/18 debacle and remembers it with embarrasment, says she will look into the problem. 02 December Simone calls back in 30 minutes confirms that the order is for 2 children, delivery address and contact person. Courier reference is the same as the order number. 04 January got a phone call re delivery address couldn't find it: -one box is delivered to Mount Nelson Phoned to clear up short delivery, 07January 10h32 phoned ********** 100 spoke to a young lady who could not put me through to Simone or Alison but gave me Simone direct number - there was no reply. No reply when tried Alison Knight Tried ********** 992 except a request for a mail box number Phoned Gauteng head office ********** 00 after a few cutting of call spoke to Lynette Kinchman(?). Lynette was very pleasant and took down details of complaint and said Ori(?) or Michael would be in touch with me. Michael phoned and told me he was going to get in touch with Cape Town to sort out the problem. Michael phoned back to check that the surname was correct and that there where 2 children who needed to receive books Samantha from Cape Town office phoned approximately 14h00 as there was a problem with the delivery address, driver couldn't find it - MOUNT NELSON HOTEL! Confirmed the address and agree it was strange not knowing where the Mount Nelson Hotel was but assured me that box would be delivered to home address tomorrow. We now wait with baited breathe as to whether the box arrives tomorrow, have not received any show of remorse for such shoddy customer service - discount with next years order or refund on delivery. NADA