1 reviews | Active since Apr 2015
Waltons Umhlanga Ridge needs a new attitude
So I called Waltons at around 08h30 to enquire on stock availability for a ink cartridge. <br> The staff at this point were very helpful and agreed they had what I was looking for and gave me price. As I work for Bidvest (The same company that owns Waltons) I enquired on discount and was told the cartridge was already on special. Fair enough. I said I would be over shortly, the gentleman on the other end acknowledged.<br> <br> Upon arrival at the store i found the door ajar with staff inside at their desks. The closed sign was hanging on the door but due to my conversation not 15 minutes ago I rekoned someone would help me out.<br> <br> How wrong I was!!!!<br> <br> A black gentleman looked up from his desk and very rudely said 'We're closed, can you not see the sign on the door? It says CLOSED!' I tried to explain I had spoken to someone and they knew I was coming to collect a cartridge. <br> There were two ladies looking on and the gentleman wasn't interested in what I had to say. No one bothered to query the other staff as to my request or even cared that I was spoken to so rudely.<br> <br> I left the store and came back 10 minutes later to get my cartridge. <br> <br> Highly unimpressed with your attitude Lucky!!!!
Thank you for informing us of your recent experience at our Umhlanga Ridge store.
At Bidvest Waltons we strive to provide a pleasant shopping experience where customers are assisted by efficient and enthusiastic consultants. We were concerned to read of this occurrence and brought this matter to the attention of the Branch Manager to investigate without delay.
Please do not hesitate to contact us directly on ***8 or send an e-mail to ***
Your sincerely,
BIdvest Waltons Customer Care
Thank you for informing us of your recent experience at our Umhlanga Ridge store.
At Bidvest Waltons we strive to provide a pleasant shopping experience where customers are assisted by efficient and enthusiastic consultants. We were concerned to read of this occurrence and brought this matter to the attention of the Branch Manager to investigate without delay.
Please do not hesitate to contact us directly on ***8 or send an e-mail to ***
Your sincerely,
BIdvest Waltons Customer Care
