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Sennie N

1 reviews | Active since Nov 2016

12 Jan 2026, 11:07

WALTONS STATIONERY CAPE REGION WOODSTOCK KURT PETERSEN

I ordered stationery from Kurt Petersen WALTONS from Cape Region, 11/12/2025. Did a follow up with Lauren Davids on the 5th of January 2026. I sent Lauren Proof of payment and acknowledged my email. I have made several calls to Kurt or Lauren, but they are not available. I have been in Contact with the school that provided us parents with Kurt details, it's a back and forth as the school indicated that we must contact Kurt Petersen personally. Funds were paid in Waltons account. Waltons can refund us, and we can see what to do. Waltons has failed us. Its back to school and with the current economic situation you don't want to worry about stationery that was paid on time. we sacrifice to send kids to school. KURT PETERSEN DO THE RIGHT THING DONT SPOIL WALTONS NAME. *** NUMBER DOES NOT WORK OR REACHABLE.

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Replies (1)
Waltons Stationery
Waltons Stationery's reply12 Jan 2026, 13:40
Official
 Dear Sennie, 

Thank you for bringing this matter to our attention regarding your stationery order placed on 11 December with our Cape Region Woodstock team. We sincerely apologise for the lack of follow-up despite your proof of payment and the unreachable contact numbers, leaving you unable to reach the staff members handling your order. 

We understand the financial sacrifice you've made and the stress this is causing with school already started. We have logged a priority ticket regarding your undelivered order and communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter. 

We appreciate your detailed feedback as it helps us identify areas where we need to improve our service. 

Elzabé Curlewis (Waltons Customer Success Partner)