Waltons - online order cancelled refund outstanding for over 5 weeks.!!!

An order for school stationery was placed on the 22nd December 2018, after numerous calls to the call centre, which where in vain as they just went from one queue to another without speaking to anyone who could resolve or give me information on the order place. I eventually requested a cancellation of the order and a refund of monies paid and resorted to physically going to the shop to buy the stationery. To date I have not received the refund............ 5 weeks after the order was cancelled.

I have had email contact with an employee asking if all was resolved 3 weeks back, to which I responded I was still waiting for the refund. I have subsequently emailed that employee twice to ask for some feedback.............. same experience as with the call centre...... a big black hole of no response!!!