WALTONS BACK TO SCHOOL KZN SUCKS

I placed a black Friday order for my son's stationery. The entire list has not been delivered as yet. my son has started school yet I am dealing with complete incompetence. I have called *** countless times I was first told to go to a branch and collect however branches have no stock. On the 15th January 2020 after my calls were cut by your staff at ***, I decided to go to social media. I gave an order number on that date and yet was still asked to provide contact details and my province as if your systems are unable to pick up that information. As of today, still the only feedback only is that the matter has been escalated.

My order number is ***. my contact number is ***.

I want to know is this the service that we should expect from WALTONS? Am I going to reimbursed for my time and petrol driving around to different branches? Will you be compensating me for my son not having all required stationery? Am I going to be provided for airtime/data for all the calls and messages?