1 reviews | Active since Jul 2011
Waltons - as useless as ever
<p>I have never experienced such bad service as I do with Waltons. We order countless amounts of stationary and furntiture from them. Every time I call it takes ages for them to answer their phones OR often no answer at all. When being transferred, the call often drops or you end up holding followed by a dead line. Emails go unanswered - often send 5 before anyone has the decency to reply. They have just come to collect a broken chair and bring a replacement. The driver doesn't have a credit note so wont take the broken chair, and they want to charge me for a new chair. I am beyond frustrated with Waltons!!!</p>
Dear Bianca,
We sincerely apologise for the service you been subjected to at our Cape Town branch. We completely understand the frustration and inconvenience this has caused you.
We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this. We do value your business and would like to assure you that this matter will be investigated and rectified as soon as possible.
Kind regards,
Lesley Kurucz
Customer Care
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Dear Bianca,
We sincerely apologise for the service you been subjected to at our Cape Town branch. We completely understand the frustration and inconvenience this has caused you.
We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this. We do value your business and would like to assure you that this matter will be investigated and rectified as soon as possible.
Kind regards,
Lesley Kurucz
Customer Care
***
**********