Very very bad service, my wife bought a suitcase on Black Friday, paid delivery exc now they tell us it's not there fault that the suitecase amount was R0, it was a switch over, well it went to chard and sign out and order send and delivery payment receiv

Item: Waltons Stationery
Rating: 1
Author: Marius F

Very very bad service, my wife bought a suitcase on Black Friday, paid delivery exc now they tell us it's not there fault that the suitecase amount was R0, it was a switch over, well it went to chard and sign out and order send and delivery payment received. It's not our fault that we went on site with R0. I want my suitcase, nobody has phoned me.

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Replies (1)

Waltons Stationery's replyOfficial

17 Dec 2025, 09:53

Dear Marius,

Thank you for bringing this matter to our attention regarding the suitcase ordered during our Black Friday switchover. We sincerely apologise for the confusion surrounding the R0 pricing issue, the delivery payment processed, and the lack of follow-up communication from our team.

We have logged a priority ticket regarding your order and the pricing discrepancy. You will receive a ticket number shortly which you can reference in any future communications about this matter.

We appreciate your feedback as it helps us identify areas where we need to improve our service.

Elzabé Curlewis (Waltons Customer Success Partner)

Waltons Stationery's reply17 Dec 2025, 09:53

Official

Dear Marius,

We have logged a priority ticket regarding your order and the pricing discrepancy. You will receive a ticket number shortly which you can reference in any future communications about this matter.

We appreciate your feedback as it helps us identify areas where we need to improve our service.

Elzabé Curlewis (Waltons Customer Success Partner)