mM
mbriesies M
1 reviews | Active since Oct 2016
14 Jan 2026, 13:52
Very dissapointed
I have been struggling quite a bit with waltons in cape town. They until today have not given me a order nunber or invoice. I collected both myself and a friend order because they were making empty promises the whole time or everytime we phoned.i now cant get a hold of anyone to refund me my delivery fee and there was items missing as well i want that refunded to myself and friend as well
Helpful (0)
Replies (6)0
Replies (6)
Waltons Stationery's replyOfficial
14 Jan 2026, 14:59Dear Michelle,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration and inconvenience you have experienced, including the lack of order details, the difficulties collecting your items, and the missing products.
We understand how important clear communication and proper order processing are to you. A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will work with you to obtain your order information, address the missing items, and process refunds for both you and your friend.
We appreciate your patience and your feedback.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration and inconvenience you have experienced, including the lack of order details, the difficulties collecting your items, and the missing products.
We understand how important clear communication and proper order processing are to you. A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will work with you to obtain your order information, address the missing items, and process refunds for both you and your friend.
We appreciate your patience and your feedback.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply14 Jan 2026, 14:59
Official
Dear Michelle,
Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration and inconvenience you have experienced, including the lack of order details, the difficulties collecting your items, and the missing products.
We understand how important clear communication and proper order processing are to you. A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will work with you to obtain your order information, address the missing items, and process refunds for both you and your friend.
We appreciate your patience and your feedback.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for taking the time to share your feedback with us. We sincerely apologise for the frustration and inconvenience you have experienced, including the lack of order details, the difficulties collecting your items, and the missing products.
We understand how important clear communication and proper order processing are to you. A support ticket has been opened under your details, which you can reply to directly. Our Customer Success team will work with you to obtain your order information, address the missing items, and process refunds for both you and your friend.
We appreciate your patience and your feedback.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
mM
mbriesies M's updateReviewer Update
16 Jan 2026, 18:57Still waiting on someone in waltons woodstock to contact me. This is ridiculous
mM
mbriesies M's update16 Jan 2026, 18:57
Reviewer Update
Still waiting on someone in waltons woodstock to contact me. This is ridiculous
mM
mbriesies M's updateReviewer Update
21 Jan 2026, 14:42Can i have some feedback please. If i donr follow up and ask then there is also no feedback from your side. I just want this over and done with please
mM
mbriesies M's update21 Jan 2026, 14:42
Reviewer Update
Can i have some feedback please. If i donr follow up and ask then there is also no feedback from your side. I just want this over and done with please
Waltons Stationery's replyOfficial
21 Jan 2026, 15:05 Dear Michelle,
Thank you for following up. We can confirm that your refund request is currently in progress. Our team has been in contact with you regarding this matter and your refund is being processed.
We appreciate your patience and understand your desire to have this matter resolved.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply21 Jan 2026, 15:05
Official
Dear Michelle,
Thank you for following up. We can confirm that your refund request is currently in progress. Our team has been in contact with you regarding this matter and your refund is being processed.
We appreciate your patience and understand your desire to have this matter resolved.
Elzabé Curlewis (Waltons Customer Success Partner)
mM
mbriesies M's updateReviewer Update
21 Jan 2026, 15:15You team hasnt told me when it will be done.. Same like your responds im still not sure if its been done or not
mM
mbriesies M's update21 Jan 2026, 15:15
Reviewer Update
You team hasnt told me when it will be done.. Same like your responds im still not sure if its been done or not
mM
mbriesies M's updateReviewer Update
09 Feb 2026, 21:07When will the refund be done please man
mM
mbriesies M's update09 Feb 2026, 21:07
Reviewer Update
When will the refund be done please man