RS
Robert S
1 reviews | Active since Oct 2012
05 Nov 2015, 12:19
Very bad service
We ordered 6 bookcases and 2 desks from your Welkom branch, we paid the full amount on 23 October 2015 and only received 4 bookcases and the 2 desks(one bookcase was not even the same). It is now the 5th of November and still no bookcases!! The Manager keeps on telling us the truck left already but it all turns out to be lies. We are now completely fed up with the situation. We chose you initially because we thought you were the best in the business, well sadly we found out the hard way that this is not the case. We will never buy from you again and will advise others to do the same.
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Waltons Stationery's replyOfficial
05 Nov 2015, 14:29Hello RJ Swart,
Thank you for raising your concerns and allowing us to assist you.
Quality excellence is of primary importance to our company culture. We strive to maintain customer confidence in our offering with our innovative and competitively priced products as well as enthusiastic and knowledgable staff. We were therefore concerned to hear of your recent disappointment when you dealt with our Welkom branch.
Furthermore, the service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. We have therefore escalated this matter to the regional sales manager to investigate and resolve asap.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Lesley Kurucz
Bidvest Waltons Customer Care
***
Thank you for raising your concerns and allowing us to assist you.
Quality excellence is of primary importance to our company culture. We strive to maintain customer confidence in our offering with our innovative and competitively priced products as well as enthusiastic and knowledgable staff. We were therefore concerned to hear of your recent disappointment when you dealt with our Welkom branch.
Furthermore, the service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. We have therefore escalated this matter to the regional sales manager to investigate and resolve asap.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Lesley Kurucz
Bidvest Waltons Customer Care
***
Waltons Stationery's reply05 Nov 2015, 14:29
Official
Hello RJ Swart,
Thank you for raising your concerns and allowing us to assist you.
Quality excellence is of primary importance to our company culture. We strive to maintain customer confidence in our offering with our innovative and competitively priced products as well as enthusiastic and knowledgable staff. We were therefore concerned to hear of your recent disappointment when you dealt with our Welkom branch.
Furthermore, the service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. We have therefore escalated this matter to the regional sales manager to investigate and resolve asap.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Lesley Kurucz
Bidvest Waltons Customer Care
***
Thank you for raising your concerns and allowing us to assist you.
Quality excellence is of primary importance to our company culture. We strive to maintain customer confidence in our offering with our innovative and competitively priced products as well as enthusiastic and knowledgable staff. We were therefore concerned to hear of your recent disappointment when you dealt with our Welkom branch.
Furthermore, the service described in your post is in no way a reflection of the type of service our staff are trained to provide to our customers. We have therefore escalated this matter to the regional sales manager to investigate and resolve asap.
Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Lesley Kurucz
Bidvest Waltons Customer Care
***