DS
Dorcas S
1 reviews | Active since Mar 2009
28 Nov 2017, 14:26
USELESS USELESS USELESS
The worst things schools can do is to force us to use Waltons as their service provider. Year in year out Waltons never dissapoint with their incompetence.
I bought stationery end of October with an option to have it delivered at my house. naturally Waltons did not deliver everything. FOr 2 weeks I spoke to a lady by the name of Lorika Botha who does not seem to know what she is doing. SHe keeps blaming the warehouse for the delay but does nothing about it.
Parents, if you can refrain from using Waltons if you dont want endless headaches
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Waltons Stationery's replyOfficial
29 Nov 2017, 15:54Dear Dorcas
We sincerely apologise for the service you been subjected to at our BTS department.
We completely understand the frustration and inconvenience this has caused you. We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We do value your business and assure you that the correct action will be taken to ensure that this does not re-occur.
Thank you for bringing this matter to our attention and please do not hesitate to contact us should you require any assistance in the future.
Yours sincerely
Bidvest Waltons Customer Care
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Best regards,
Waltons Stationery's reply29 Nov 2017, 15:54
Official
Dear Dorcas
We sincerely apologise for the service you been subjected to at our BTS department.
We completely understand the frustration and inconvenience this has caused you. We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this.
We do value your business and assure you that the correct action will be taken to ensure that this does not re-occur.
Thank you for bringing this matter to our attention and please do not hesitate to contact us should you require any assistance in the future.
Yours sincerely
Bidvest Waltons Customer Care
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Best regards,