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Item: Waltons Stationery
Rating: 1
Author: Shirin V

Waltons Africa was running a selfie competition that originally closed on 31 October 2017. Without notice the dates were amended and rules of the competition were not adhered to. The 'selfies' were images from the Internet. No response from their Facebook Team upon inquiry. Can't be trusted. You've lost my respect and my business. Disappointing

Helpful (0)

Replies (3)

Waltons Stationery's replyOfficial

25 Oct 2017, 12:19

Good day Shirin,

We acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further investigation.

Should you have any additional enquiries please do not hesitate to contact our Customer Care Department telephonically on ***or via e-mail: ***

Yours sincerely

Bidvest Waltons

Waltons Stationery's reply25 Oct 2017, 12:19

Official

Good day Shirin,

Yours sincerely

Bidvest Waltons

Shirin V's updateReviewer Update

25 Oct 2017, 12:53

Thank you. Your Facebook Team are in need of immediate training on dealing with customers. Ignoring and removing messages and comments is not a solution.

Shirin V's update25 Oct 2017, 12:53

Reviewer Update

Thank you. Your Facebook Team are in need of immediate training on dealing with customers. Ignoring and removing messages and comments is not a solution.

Waltons Stationery's replyOfficial

25 Oct 2017, 16:45

Hi Shirin,

Thank you for advising me of this.

Both issues will be investigated and addressed asap.

Please accept our sincere apology.

Kind regards,

BidvestWaltons

Waltons Stationery's reply25 Oct 2017, 16:45