WM
Winnie M
1 reviews | Active since Jul 2011
08 Dec 2020, 10:13
Unprofessional behaviour by call centre agents
I am utterly disgusted by the behaviour of your call centre agents. I have an order I have been waiting for for 2 weeks without any communication from Waltons. I have just called your call centre to enquire and all your agents placed me on hold or forwarded my call without any explanations. I am now stuck on hold.
Dipuo
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Replies (1)
Waltons Stationery's replyOfficial
13 Jan 2021, 14:59Hi Winne
We are terribly sorry about the poor experience.
We have emailed you directly to see how we can help ensure the goods or refund are actioned immediately as well as find out more detail to ensure we do not make the same mistake again.
We exist solely to serve our customers and are deeply sorry for any poor experience and will do our outmost to correct it.
We are terribly sorry about the poor experience.
We have emailed you directly to see how we can help ensure the goods or refund are actioned immediately as well as find out more detail to ensure we do not make the same mistake again.
We exist solely to serve our customers and are deeply sorry for any poor experience and will do our outmost to correct it.
Waltons Stationery's reply13 Jan 2021, 14:59
Official
Hi Winne
We are terribly sorry about the poor experience.
We have emailed you directly to see how we can help ensure the goods or refund are actioned immediately as well as find out more detail to ensure we do not make the same mistake again.
We exist solely to serve our customers and are deeply sorry for any poor experience and will do our outmost to correct it.
We are terribly sorry about the poor experience.
We have emailed you directly to see how we can help ensure the goods or refund are actioned immediately as well as find out more detail to ensure we do not make the same mistake again.
We exist solely to serve our customers and are deeply sorry for any poor experience and will do our outmost to correct it.