Unhappy customer

I have paid and placed my order. My daughter and myself contacted waltons several times on a update. Eventually i got hold of waltons back to school and they confirmed my order is ready for delivery the next day. I told the lady that i can pick it up as i need to mark the stationary and deliver it at the school my granddaughter is attending. The lady informed me not to worry i will receive the stationary the next day, so i stayed home the whole day and guess what, no delivery. In the morning i phoned waltons again and the same lady told me that she will phone me back on information of my delivery. An hour later i still have not received a call. I phoned again and was told that she is waiting for confirmation on delivery, really? I mean really? I could have had it by now if i picked it up myself. Some other parents complains about stationary from their order not being packed in their box. I believe there is another company who provides the same service. So waltons this my last year i will have any dealings with your company