1 reviews | Active since Dec 2018
Underhanded Service
I ordered stationary on 12 Dec 2024 and used my work address for delivery. The order was paid for. Confirmation via email and text was sent by the organization in question. initial tracking was Estimated Delivery date before 18 December 2024 before 5PM. Upon checking yesterday, delivery date changed to before 20th December 2024. i then called Gauteng office to inquire about my order. I was then told that the store in question was busy packing my order and will be delivered today (18 Dec 2024). Today i check my order details and delivery date has changed to 23rd Dec 2024 which no one will be at the office then (holiday closure). I called the store which is nearest to me and was confirmed to be my delivery store, and they told me they cant help i should call HO and ask to be transferred to Back to School which I did. Unfortunately, Nelisiwe too was unable to assist and told me that Call center is the one that deals with ORDW's not them. She took my details and told me she will walk to call center and give them my details to call me back. I expected far better from such an establishment.
Thank you for detailing your experience with your stationery order placed on 12 December. We sincerely apologise for the confusion and frustration caused by the multiple changes to your delivery date, particularly given your workplace holiday closure period. We understand your concern about the delivery now being scheduled for 23 December when your office will be closed. We have logged a priority ticket regarding your delivery date issues and the challenges you've experienced in getting assistance from different departments. You will receive a ticket number shortly which you can reference in any future communications about this matter. Our team will review your order details and delivery requirements with consideration for your office closure dates. We appreciate your detailed feedback as it helps us identify areas where we need to improve our service coordination and communication.
Thank you for detailing your experience with your stationery order placed on 12 December. We sincerely apologise for the confusion and frustration caused by the multiple changes to your delivery date, particularly given your workplace holiday closure period. We understand your concern about the delivery now being scheduled for 23 December when your office will be closed. We have logged a priority ticket regarding your delivery date issues and the challenges you've experienced in getting assistance from different departments. You will receive a ticket number shortly which you can reference in any future communications about this matter. Our team will review your order details and delivery requirements with consideration for your office closure dates. We appreciate your detailed feedback as it helps us identify areas where we need to improve our service coordination and communication.