VT
Vanessa T
1 reviews | Active since Apr 2013
11 Jan 2022, 15:50
UNCOOPERATIVE BIDVEST WALTONS
I have had the worst experience with Waltons, I have been trying since yesterday to find my grandchildren's stationery parcels that were supposed to be sent to the Edenvale branch by yesterday. The children start school tomorrow and still no answer as to where my parcels are. I phone and they put me on hold, first 20 minutes, second I held for 17 minutes then gave up, last time 11 minutes and gave up.
When I phone the reception, asked please don't put me on hold and find me, someone, to talk to but she put me on hold.
No one cares that I am out nearly R2000 and can't just go and buy other stationery now. Not everyone has spare cash this time of year.
I AM NOW SO PEEVED, I CAN'T EVEN SPEAK
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Waltons Stationery's replyOfficial
12 Jan 2022, 10:47Good day Vanessa. Thank you for bringing this to our attention. We truly regret to hear of the service you received, we have escalated this matter to our customer care team for a resolution to be found. We will contact you shortly.
Waltons Stationery's reply12 Jan 2022, 10:47
Official
Good day Vanessa. Thank you for bringing this to our attention. We truly regret to hear of the service you received, we have escalated this matter to our customer care team for a resolution to be found. We will contact you shortly.