Unacceptable service

I was told my order would take 3 to 5 working days, after 7 working days they could not find my order or waybill and it could take up to 7 to 10 working days to be delivered! and I asked if I could come collect as I could not send my children to school without stationary. Every day I called and was promised someone would call me back! I ended up having to go buy stationary somewhere else so my children would not have to start school with nothing! I then called Waltons back to school and cancelled my order! And I was told I would be contacted by the refunds department.Then I get home and the order is in my driveway! I called multiple times and sent emails for someone to come collect the boxes and refund me my money and I am now being ignored! Worst service ever!