CG
Chantelle G
1 reviews | Active since Jul 2015
27 Jan 2025, 10:30
Unacceptable Service
On the 11th January I purchased stationery at my child's school from Waltons To my disappointment they did not have my child's grade box. However I paid for the stationery up front anyway. The stationery was only delivered the day that the school opened which is absolutely unacceptable! Then what really left a bad taste in my mouth was that I was only debited the amount on the 24th January which had messed up my finances as I was under the impression that I was debited long ago when the payment was made at the school!! I complained to your customer services and your FB page no answer to date! Absolutely unacceptable!
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Waltons Stationery's replyOfficial
27 Jan 2025, 11:51Dear Chantelle,
Thank you for bringing these issues to our attention regarding your school stationery purchase from 11 January. We sincerely apologise for the late delivery of your child's stationery on the first day of school, the unexpected timing of the payment debit on 24 January, and our lack of response to your previous complaints.
We understand how the delayed debit has impacted your financial planning and acknowledge this should have been processed at the time of purchase. We have logged a priority ticket regarding these service and payment timing issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing these issues to our attention regarding your school stationery purchase from 11 January. We sincerely apologise for the late delivery of your child's stationery on the first day of school, the unexpected timing of the payment debit on 24 January, and our lack of response to your previous complaints.
We understand how the delayed debit has impacted your financial planning and acknowledge this should have been processed at the time of purchase. We have logged a priority ticket regarding these service and payment timing issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Waltons Stationery's reply27 Jan 2025, 11:51
Official
Dear Chantelle,
Thank you for bringing these issues to our attention regarding your school stationery purchase from 11 January. We sincerely apologise for the late delivery of your child's stationery on the first day of school, the unexpected timing of the payment debit on 24 January, and our lack of response to your previous complaints.
We understand how the delayed debit has impacted your financial planning and acknowledge this should have been processed at the time of purchase. We have logged a priority ticket regarding these service and payment timing issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing these issues to our attention regarding your school stationery purchase from 11 January. We sincerely apologise for the late delivery of your child's stationery on the first day of school, the unexpected timing of the payment debit on 24 January, and our lack of response to your previous complaints.
We understand how the delayed debit has impacted your financial planning and acknowledge this should have been processed at the time of purchase. We have logged a priority ticket regarding these service and payment timing issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.