1 reviews | Active since Dec 2014
Unable to log a return
---------- Forwarded message --------- From: Johan Rowan Jacobs <***> Date: Sat, Apr 1, 2023, 22:14 Subject: *** To: <***>, <***>
Good day,
Regarding the below mentioned order, I only received it yesterday(31/03/2023), but I don't need it anymore, I tried to log a return on your website, it's saying that I have to fill all the fields on the form, but all the fields are completed, please log the return and sent the courier to collect the unit?
Thank you,
Johan Jacobs- ***
---------- Forwarded message --------- From: Bidvest Waltons Online <***> Date: Wed, Mar 22, 2023, 22:08 Subject: *** To: *** <***>
Tax Invoice Order # ORDW114098 Date of Invoice 3/22/2023 Order Reference FMBVSEYF Placed by Johan Jacobs (***) Customer Details Johan Jacobs *** Billing To
*** 36 Pagoda Street, Buffalo Flats, Extension 2 to 7, East London, Eastern Cape, South Africa, 5209, *** Order Information Special Instructions - VAT Number Company Name Payment Method Shipping Method - Private Payflex Economy Pro Forma Invoice Product Code Product Name Qty Unit Price Amount 982783 Ecoflow River Mobile Power Station 600W|288Wh EFRIVER600 1 R7 299.00 R7 299.00 Total Subtotal (excl) R6 346.96 Discount R .00 Shipping R .00 VAT at 15% R 952.04 Total R7 299.00 Amount Paid R7 299.00 Amount Outstanding R .00 T&C's - Contact Us
Important Points!
- The cost of returning goods through our normal process does not attract a courier fee.
- Goods must be returned in their original packaging and in a saleable condition.
- Refunds on online credit card transactions take 7 - 10 working days from the day the goods are received at our distribution centre.
- This lead time is a result of bank processing time.
We will refund or exchange most goods if you return them within 14 days of purchase.
Important Points!
- The cost of returning goods through our normal process does not attract a courier fee.
- Goods must be returned in their original packaging and in a saleable condition.
- Refunds on online credit card transactions take 7 - 10 working days from the day the goods are received at our distribution centre.
- This lead time is a result of bank processing time.
We will refund or exchange most goods if you return them within 14 days of purchase.
Thank you for bringing this to our attention. We apologise for what has happened, we have escalated this to customer care. A representative will be in touch to assist you.
Kind regards,
Bidvest Waltons
Thank you for bringing this to our attention. We apologise for what has happened, we have escalated this to customer care. A representative will be in touch to assist you.
Kind regards,
Bidvest Waltons