The worst service I have ever experienced

After contacting numerous people at the Back To School office in Cape Town since the 17 January 2018 we have still not received any joy. Every time you call you deal with somebody else and you are asked to send your emails to that person. I have sent emails to bts6, bts9, bts11, bts12 absolutely no joy. Now the person who I have been dealing with hasn't returned to work and nobody bothered to check her emails. we have kids sitting in class without pencils, books, crayons etc. These kids will have to re-write all there work from 17 Jan to 31 Jan. I have now resorted to contacting the CEO of Waltons and they are all in a meeting. We have parents calling at our school daily with no response from Waltons. We will never use Waltons again.