THE WORST SERVICE!!!!

On 27 November 2025 i ordered stationery for my son who started Grade R this year, i also ordered stationery on 13 December 2025 for my son who started Grade 6 this year. Firstly, i did not receive any confirmation of my order for both, no order number or reference number. Secondly, i was not informed of the stationery hand out at the school which took place in December apparently and also the 9th of January. On Monday, 12 January - i went to the school to check if my kids stationery have arrived. The secretary at the school advised that Kurt from Waltons advised them not to touch any boxes until he arrives. So i called Waltons and after a whole run around without anybody giving any clear answers - a lady by the name of Mushfeeqah assisted me and advised that the Grade 6 box is at the school but the Grade R box was never invoiced and would be invoiced on that day. I then had to drive to Woodstock to collect the Grade R stationery even though i paid for delivery. The school then informs me that Kurt will be at the school on Wednesday morning to hand out stationery boxes. I then go to the school on Wednesday morning to collect the Grade 6 box only to see when i got home that no books were in the box after i paid for books as well. I contact Waltons the next day and I was requested to send proof of payment again. I was then told that Kurt would be at the school on Thursday to give me the book pack. I get to the school on Thursday and Kurt has left absolutely nothing. Kurt politely told his colleagues that he is busy with another school in Heideveld and will sort out the books later the afternoon. So on Thursday whole day i dont hear anything from Kurt. This morning i called the school to find out if Kurt left anything and still nothing has been left at the office. I called Waltons AGAIN and today I'm told that Kurt is going to contact the bursar at the school to ask if they can please release the books to me. I have been waiting for an hour and conveniently Kurt is now in a meeting!! I highly recommend that you rather take the time to buy your kids stationery in store instead of placing an order with Waltons. Their service is the worst!!!! Is Waltons going to refund my petrol money and all the times i have to leave work to check if Kurt left anything at the school? Your service is the worst!!!