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Thabile V
1 reviews | Active since Aug 2017
13 Jan 2025, 09:51
The Courier Guy blaming Waltons for failure to deliver
Waltons need to consider other delivery service because The Courier Guy is not helping. I bought back to school stationery, delivery showed to be for 10.01.2025 I waited for the delivery nothing happened when I called to ask what is happening courier guy told they will deliver by 17:00. 10.01.2025 I waited no delivery Monday 13.01.2025 I decided to do follow up and Courier Guy tells me Waltons wrote and incorrect delivery address and the address written the is for "Cardwed orders" address. I phoned Waltons to get clearance what is happening and they also do not know, so The Courier Guy is blaming Waltons for not being able to deliver.
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Waltons Stationery's replyOfficial
13 Jan 2025, 11:55Dear Thabile,
Thank you for bringing these delivery issues to our attention regarding your back-to-school stationery order. We sincerely apologise for the unfulfilled delivery promises, the address confusion, and the unclear communication between our company and The Courier Guy.
We have logged a priority ticket regarding these delivery complications and address verification issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service and delivery processes.
Thank you for bringing these delivery issues to our attention regarding your back-to-school stationery order. We sincerely apologise for the unfulfilled delivery promises, the address confusion, and the unclear communication between our company and The Courier Guy.
We have logged a priority ticket regarding these delivery complications and address verification issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service and delivery processes.
Waltons Stationery's reply13 Jan 2025, 11:55
Official
Dear Thabile,
Thank you for bringing these delivery issues to our attention regarding your back-to-school stationery order. We sincerely apologise for the unfulfilled delivery promises, the address confusion, and the unclear communication between our company and The Courier Guy.
We have logged a priority ticket regarding these delivery complications and address verification issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service and delivery processes.
Thank you for bringing these delivery issues to our attention regarding your back-to-school stationery order. We sincerely apologise for the unfulfilled delivery promises, the address confusion, and the unclear communication between our company and The Courier Guy.
We have logged a priority ticket regarding these delivery complications and address verification issues. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service and delivery processes.