TU
TENDAI U
1 reviews | Active since Feb 2018
10 Jan 2025, 20:39
Terrible terrible service
Instead of having a pleasant shoping all you are left with is anxiety. Placed an online order on the 2nd of Jan, delivery was indicated as the 6th which I was thrilled about, every time I track my order the delivery day is moved further. Now i have collection for 14th which I no longer trust. This is pathetic, my child is starting school on the 13th. What am I to do?
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Waltons Stationery's replyOfficial
13 Jan 2025, 10:10Dear Tendai,
Thank you for bringing this matter to our attention regarding your order placed on 2 January. We sincerely apologise for the anxiety caused by the repeatedly changing delivery dates, from the initial 6 January delivery to the current 14 January collection date.
We understand your concern about receiving the stationery after your child's school start date of 13 January. We have logged a priority ticket regarding these delivery timeline changes. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Waltons Stationery's reply13 Jan 2025, 10:10
Official
Dear Tendai,
Thank you for bringing this matter to our attention regarding your order placed on 2 January. We sincerely apologise for the anxiety caused by the repeatedly changing delivery dates, from the initial 6 January delivery to the current 14 January collection date.
We understand your concern about receiving the stationery after your child's school start date of 13 January. We have logged a priority ticket regarding these delivery timeline changes. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.