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matsekiso L
1 reviews | Active since Nov 2012
10 Jan 2026, 14:30
Terrible service
I am receiving bad service regarding online order still not delivered. The order was paid for on the 30th December, by the 9th, no response, no confirmation no tracking of order, no order number. When you call you are transferred from one person to the next, promised call back that was never received. The sales person Khethiwe Moloi responds to emails with no solid information, keeps saying she will get back to us, nothing has come out of it. Schools are opening in 3 days we still do not have stationery.
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Waltons Stationery's replyOfficial
12 Jan 2026, 13:50 Dear Matsekiso,
Thank you for bringing this matter to our attention regarding your online order paid on 30 December. We sincerely apologise for the complete absence of order confirmation, tracking information, and order number, the poor phone support transferring you between staff, the unfulfilled callback promises, and the lack of solid information in email responses.
We understand the urgency with school opening in three days and your child still without stationery. We have logged a priority ticket regarding your missing order confirmation and communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your online order paid on 30 December. We sincerely apologise for the complete absence of order confirmation, tracking information, and order number, the poor phone support transferring you between staff, the unfulfilled callback promises, and the lack of solid information in email responses.
We understand the urgency with school opening in three days and your child still without stationery. We have logged a priority ticket regarding your missing order confirmation and communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply12 Jan 2026, 13:50
Official
Dear Matsekiso,
Thank you for bringing this matter to our attention regarding your online order paid on 30 December. We sincerely apologise for the complete absence of order confirmation, tracking information, and order number, the poor phone support transferring you between staff, the unfulfilled callback promises, and the lack of solid information in email responses.
We understand the urgency with school opening in three days and your child still without stationery. We have logged a priority ticket regarding your missing order confirmation and communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention regarding your online order paid on 30 December. We sincerely apologise for the complete absence of order confirmation, tracking information, and order number, the poor phone support transferring you between staff, the unfulfilled callback promises, and the lack of solid information in email responses.
We understand the urgency with school opening in three days and your child still without stationery. We have logged a priority ticket regarding your missing order confirmation and communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)