LV
Luzanne V

1 reviews | Active since Jun 2016

02 Jun 2016, 14:22

TERRIBLE SERVICE!!!!!!!! Bidvest Waltons (previously Stikland branch - moved to Woodstock)

<p> </p> <p>I do not have words to describe the poor service I have experienced from Bidvest Waltons. </p> <p>- I went to Waltons (Corner of Cilmor street & La belle road) to order a customised stamp.</p> <p>- I told the lady behind the counter what I want/need and waited for almost 20 minutes for further assistance.</p> <p>- After 20 minutes she looked agitated, I presume she could tell from my facial expression that I am irritated, she then shouted to a guy upstairs to assist me (EXTREMELY UNPROFESSIONAL!!!)</p> <p>- He was talking to someone else upstairs which looked like a very casual conversation; they were definitely not discussing anything serious. He looked extremely irritated with the fact that he must stop his conversation to assist a customer (ME!)</p> <p>- I placed my order...ON A PIECE OF S**** PAPER which he gave me. I was instructed to put my contact details on this piece of paper as well. He said he will email me a quotation...</p> <p>- After two weeks I phoned as I have not received any email or phone call from him or someone at Waltons. </p> <p>- I phoned and left messages for two days long and at last got hold of Alistair Adonis. He asked me for my email address in order to email the quote (which I gave him on day 1). He then emailed me the quote...WITHOUT THE EXAMPLE. I immediately responded by saying that the example is not attached. Again…no response!</p> <p>- Since I’ve received the quote I phoned the branch a minimum of 10 times already. The receptionist just transfers the call but no one answers. I have not received any sort of feedback since my last email to Alistair or numerous messages left at reception.</p> <p>"Never" is a long time, but I will honestly NEVER make use of Waltons ever again!!!!!!!</p>

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Replies (1)
Waltons Stationery
Waltons Stationery's reply03 Jun 2016, 08:16
Official

Dear Luzanne,

We sincerely apologise for the service you been subjected to at our Stikland branch. We completely understand the frustration and inconvenience this has caused you.

We pride ourselves on service excellence in all aspects of our business and we strive continuously to achieve this. We do value your business and would like to assure you that the correct action has been taken to ensure that this does not re-occur.

Thank you for bringing this matter to our attention.

Kind regards,

Lesley Kurucz

Waltons Customer Care

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