Terrible service

Waltons has a deal with both my sons' schools to order the stationary through a the school, off a supp**** list. This year, I placed my order and the stationary box was never delivered.

I have spoken to the call centre multiple times, have re-sent the order and proof of payment 3 times (as requested). Each time I call the call centre to follow up, there is no order for me on the system. (These orders have already been paid for). I call the people in the Back to School Department that I was told to speak to, and that I emailed, and get no reply.

Waltons appears unable to create this order on their system - and seems wholly incapable of solving this issue.