Terrible Customer Service from Waltons Polokwane

I visited the Polokwane Branch at Thornhill Shopping Centre today. I asked the gentleman who came to tillpoint that I'm looking for Stock 4 box as oonly Stock 3 on the shelf. He checked and said unfortunately they dont have. I asked whether he can check at the back, to which he rep**** it must still be unpacked. I asked if I come first thing in morning will it be out, to which he rep****, afraid not as it takes a week to unpack and stock hasnt been scanned into the system yet. HOW ON EARTH CAN STOCK NOT BE SCANNED INTO SYSTEM WHEN RECEIVED BY A STORE.

I again asked him if he can go check at back and get me some, to which he rep**** with manager doing reports and that he doesnt know if there is stock.

LAZY IS AN UNDERSTATEMENT. GET STAFF THAT WILL GO THE EXTRA MILE FOR CUSTOMERS.

TERIBBLE CUSTOMER SERVICE, I WONT BE VISITING THE STORE ANYTIME SOON!!!