Terrible attitude at Waltons Ballito Lifestyle

If there were no stars,i would give it that.I purchased a wireless mouse at Waltons Ballito,which does not work with my computer.This was purchased on 5 June 2024.At 4:45 pm i returned the mouse to the store,where i was refused a refund,as the packaging was cut open. The problem is,(one has to cut the packaging to get to the goods),so you would never be able to have correct and faultless packaging because of same.No where on the product does it state that i am not allowed to return it and neither does it state that there will be no refund.I requested a refund ,the gent behind the counter called(whom i think was the manageress),who took it away and after a few minutes came back and said it works.I did not see what was done and neither did i witness the test.I still demanded a refund and i was told that ,i cant get one,because the regional manager said so.I told them(those in the store),that i will write a review and will go to social media as i wont be bul**** by these large corporations and their pointless policies.No where in the store is there any sign regarding returns.I left the store without my receipt and the product. Next stop is the consumer board,then SARS,and ill go on and on until i get my money.I will apply for the financial records of the business to ensure that the money they ***** from consumers is declared to SARS.This is just the beginning.