Takes money, doesn't deliver! I want my order!

<p>I ordered a pack of Colleen pencils online a week ago. No one can tell me where the order is and when it will get to me. Yet you have taken the money from my cheque account. This is THEFT. Kenneth is of no help and cannot tell me where my order is. Either give me my order or refund my money. What you have done is *****ing!!!!</p>