1 reviews | Active since Aug 2017
stationery paid in full but still not delivered as promised
So, the school announced that company will be at the school on the 7th of January to sell the stationary to parents for all the grades at school. Then we got there in morning around 8am we found out that they do not have stationary for grade 5, however we can pay and they will keep us updated on when they will deliver. They even said they will update up latest on Monday the 12. Today is the 14th the schools has been open. my kids are at school with not stationery. i have been calling this number *** since Monday with no luck. Today they telling me the lady who should assist me, her phone is not working. They taking a message for her.
Mamello from Waltons, please give me a call i want my stationery, communicate with me. I gave you my cell phone numbers and all the details you needed from me. i don't the company anything i paid in full. Failure to give me any stationery with feedback by tomorrow i will take further steps.
By the way this is the only communication we can have since we i cant get hold you and the company. Should you require my POP, you will let me know.
Thank you for bringing this matter to our attention. We sincerely apologise for the delays and frustration you have experienced with your Grade 5 stationery order. We understand how disappointing it is to have received incomplete information and not been kept updated as promised.
Your concerns are important to us, and we have opened a support ticket under your details, which you can reply to directly. Our Customer Success team will contact you urgently to track down your order status and provide you with the stationery or a full refund as appropriate.
We appreciate your patience and the opportunity to resolve this matter for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing this matter to our attention. We sincerely apologise for the delays and frustration you have experienced with your Grade 5 stationery order. We understand how disappointing it is to have received incomplete information and not been kept updated as promised.
Your concerns are important to us, and we have opened a support ticket under your details, which you can reply to directly. Our Customer Success team will contact you urgently to track down your order status and provide you with the stationery or a full refund as appropriate.
We appreciate your patience and the opportunity to resolve this matter for you.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)