AM
Alvina M
1 reviews | Active since Oct 2018
14 Jan 2025, 13:51
Stationery order
Yolande from waltons is extremely rude! I'm missing an item on my child's stationery, when i called her about it, i got a shocking answer from her!! Is this how your employees treat customers?? This was my first and last time ordering from you guys!! Shocked is and understatement to say the least! Claps once!!!
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Replies (2)
Waltons Stationery's replyOfficial
14 Jan 2025, 14:27Dear Alvina,
Thank you for bringing this matter to our attention regarding your interaction about your child's missing stationery item. We sincerely apologise for the unsatisfactory service you received during your follow-up call.
We have logged a priority ticket regarding both the missing item and the service experience. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing this matter to our attention regarding your interaction about your child's missing stationery item. We sincerely apologise for the unsatisfactory service you received during your follow-up call.
We have logged a priority ticket regarding both the missing item and the service experience. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Waltons Stationery's reply14 Jan 2025, 14:27
Official
Dear Alvina,
Thank you for bringing this matter to our attention regarding your interaction about your child's missing stationery item. We sincerely apologise for the unsatisfactory service you received during your follow-up call.
We have logged a priority ticket regarding both the missing item and the service experience. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
Thank you for bringing this matter to our attention regarding your interaction about your child's missing stationery item. We sincerely apologise for the unsatisfactory service you received during your follow-up call.
We have logged a priority ticket regarding both the missing item and the service experience. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your feedback as it helps us identify areas where we need to improve our service.
AM
Alvina M's updateReviewer Update
16 Jan 2025, 12:46A very sweet, respectful and proffessional lady by the name of Sannette called me and got my issue resolved as quickly as possible. She also apologised for the way i was treated. I am really happy and satisfied with the outcome. Thank you once again Sannette!
AM
Alvina M's update16 Jan 2025, 12:46
Reviewer Update
A very sweet, respectful and proffessional lady by the name of Sannette called me and got my issue resolved as quickly as possible. She also apologised for the way i was treated. I am really happy and satisfied with the outcome. Thank you once again Sannette!