BM
Bianca M
1 reviews | Active since Jul 2025
13 Jan 2026, 09:36
STATIONARY NOT RECEIVING!!! No assistance from back to school waltons
I paid for two kids stationary cost thousands... for collection in fourways as it says 2 days for collection on website.... its now the 13th, i call hundreds of times, emails, left messages they all say they will get back to me, i leave messages on the site, nothing.... my kids start tomorrow school and now i dont have stationary for them... with no assistance from back to school waltons... i am super upset.... how can you speak to 4 different people all say they will call me back and nothing... still....
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Waltons Stationery's replyOfficial
14 Jan 2026, 16:01Dear Bianca,
Thank you for bringing this matter to our attention regarding your paid stationery order for two children with Fourways collection. We sincerely apologise for the misleading 2-day collection timeframe on our website, the complete lack of response to your hundreds of calls, emails, and messages, and the unfulfilled callback promises from multiple staff members.
We understand the extreme urgency with your children starting school today without their stationery. We have logged a priority ticket regarding your uncollected order and communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)
Waltons Stationery's reply14 Jan 2026, 16:01
Official
Dear Bianca,
Thank you for bringing this matter to our attention regarding your paid stationery order for two children with Fourways collection. We sincerely apologise for the misleading 2-day collection timeframe on our website, the complete lack of response to your hundreds of calls, emails, and messages, and the unfulfilled callback promises from multiple staff members.
We understand the extreme urgency with your children starting school today without their stationery. We have logged a priority ticket regarding your uncollected order and communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Elzabé Curlewis (Waltons Customer Success Partner)