1 reviews | Active since Dec 2023
Stationary not delivered, poor service from Waltons Back to school.
I placed an order for stationary for my two children on the Waltons Backtoschool website on the 7th of January. On the 15 of January 1 box of stationary for one child was delivered and there was no indication as to when the other pack would be delivered. On the morning of the 16th I called Waltons back to school in Cape Town to follow up on the 2nd pack, I spoke to a gentleman who took my contact details and the order number, he promised to get back to me, he did not. I called again on the 17th and spoke to Natasha who to my details and said she would find out about the order and come back to me, when she called back she said the courier guy would pickup my order on Friday. I waited the whole of Friday to receive a text confirming that the parcel had been collected and that never came. I’m now very frustrated and don’t know what to do as my child stationary for school and I can give him an answer as to what is happening.
Thank you for detailing your experience with your back-to-school stationery order placed on 7 January. We sincerely apologise for the partial delivery, the multiple unfulfilled promises of follow-up, and the ongoing uncer*****y regarding your second child's stationery pack.
We understand your frustration with receiving only one box and the lack of clear communication despite your repeated follow-up calls to our Cape Town branch. We have logged a priority ticket regarding your outstanding delivery and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.
Thank you for detailing your experience with your back-to-school stationery order placed on 7 January. We sincerely apologise for the partial delivery, the multiple unfulfilled promises of follow-up, and the ongoing uncer*****y regarding your second child's stationery pack.
We understand your frustration with receiving only one box and the lack of clear communication despite your repeated follow-up calls to our Cape Town branch. We have logged a priority ticket regarding your outstanding delivery and the communication breakdown. You will receive a ticket number shortly which you can reference in any future communications about this matter.
We appreciate your detailed feedback as it helps us identify areas where we need to improve our service.